From the day you receive your order at the delivery address, you have 14 days to exchange/return the product or to report any incident with your order. After these 14 days, it is not possible to exchange/return a product.

You can return your order:

• Send us an email to info@collectkicks.pt or private message to our Instagram @collectkicks.pt with all the information about the order.

We would like to remind you that it is essential that you send the product in perfect condition and properly protected with a security box. Do not hesitate to contact us if you have any questions.

Returns of gift bags, personal products (e.g. masks) and Crep Protect brand products are not accepted.

Exchanging a product purchased in our online store for another size or model involves returning the product and placing a new order. We will always refund the value of the product, provided that it is in perfect condition when it arrives at our facilities. Refunds will be made using the same payment method used for the order.

The shipping costs for the exchange/return of the order are always the responsibility of the customer. For this reason, you will have the flexibility to choose the carrier or postal service you want. It is not necessary to send the products via express service.

Place the item in a secure box (you can use the shipping box in which we sent the product to you — never put tape on the item's original packaging/box), along with an order ID (the invoice) and send it to the following address:

CollectKicks

Formosa Street nº392

4000-249, Porto

Yes, this is a requirement for all returned items. They must arrive at our facilities properly protected. This will prevent the item from suffering any damage during transport. Items that you return to us are usually returned because the size does not fit you, or because the model did not suit you. Therefore, they will be put back on sale in our store and, for this reason, we have to be very strict in evaluating items returned by our customers.

If an item is returned without the security box, the return will be rejected.

Refunds are made using the same payment method used to place the order.

Refunds are generally available within a few days of receiving the refund confirmation email in your email.

Your refund will be available in your bank account shortly after we process it and you receive our refund confirmation. This depends entirely on the bank.

If you no longer have the original product box, you cannot request a return. You must send all items you wish to return in the same condition in which they were sold, and in their original boxes or packaging.

If an item of clothing or accessory is sold inside a particular bag, pouch or box, it must also be returned in perfect condition in order for the return to be accepted.

A return that has been rejected due to poor condition cannot under any circumstances be re-evaluated. Rejections are final.

• The product was returned after 14 days from the date of receipt of the order;
• The product was not shipped in a secure box and the product is damaged;
• The product is not in perfect condition, exactly as it was sold. A return will be rejected if the product shows any damage, deterioration or dirt, evidence of use, residue (such as lint) or any type of external or internal damage. Likewise, if the box/packaging of the product shows any damage (writing, taped or manipulated), the return will not be accepted.

Send us an email to info@collectkicks.pt or private message to our Instagram @collectkicks.pt

You have 14 days after purchase to make exchanges of equal or greater value. Exchanges will only be accepted for items in their original condition and packaging. No returns will be made for purchases made in the CollectKicks Store.