Shipping and Deliveries
|
Destination |
Delivery time |
|
Mainland Portugal CTT Express |
1-2 business days (products in stock) 2-10 business days (custom-made products) |
|
Islands (Azores and Madeira) Registered CTT |
2-3 business days (products in stock) 2-10 business days (custom-made products) |
|
Spain CTT Express |
2-4 business days (products in stock) 3-10 business days (custom-made products) |
|
Rest of Europe DHL/UPS |
3-10 business days (products in stock) 5-15 business days (custom-made products) |
|
Destination |
Shipping Costs |
|
Mainland Portugal and Islands |
R$2.90 Free on purchases > €60 |
| Pickup at the Physical Store |
Free |
| Spain |
R$4.90 |
|
Europe (Belgium, France, Germany, Netherlands, Luxembourg, Austria, Croatia, Czechia, Hungary, Poland, Slovenia, Denmark, Finland, Sweden, Italy, Estonia, Greece, Latvia, Lithuania, Slovakia) |
15€ Free on purchases > €250 |
FAQs Shipping and Delivery
How are the products shipped?
All products are sent in a security box to ensure their total protection, in their original packaging and with all accessories included.
Which carrier sends orders?
Orders to mainland Portugal / Islands and Spain are sent by CTT (Portuguese Post).
Orders to the Rest of Europe are shipped by DHL or UPS.
How do I check the status of my order or delivery?
Once your order is accepted in the carrier's system, you'll receive an SMS and email with your tracking number. Visit the carrier's website, enter the tracking number, and you'll have access to all the information regarding your order's delivery.
What happens if my order fails to be delivered?
For shipments to Portugal , if the first delivery attempt is unsuccessful, two situations may occur:
- New delivery attempt: CTT may attempt delivery again on the next business day; or
- Shipping to CTT Post Office: the order can be sent directly to the nearest CTT post office, becoming available for collection the next business day.
You will have approximately 5 business days to collect your order.
To find out which CTT post office you are at, simply access the CTT website and enter the Tracking Number associated with your order.
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For shipments to the Rest of Europe , if the first delivery attempt is unsuccessful, two situations may occur:
- Retry delivery: the carrier (UPS or DHL) may try again on the next business day; or
- Shipping to collection point: the order may be sent to the nearest UPS/DHL collection point, becoming available for collection on the next business day.
You will receive a notification from the carrier with all the information you need to track your order and find out where you can pick it up.
Can I place an order on the website and collect it at the Physical Store?
Yes, at checkout you have the option to Collect from Physical Store.
In order to collect your order, please bring your confirmation email. Keep an eye on your spam folder, as our order confirmation email may be there.
If you have any questions regarding your order, please contact us via Email, Instagram or Telephone.